The Way Secret Filming Exposed a Multi-Million Pound Timeshare Scam

Prosecutors have labeled it as a major scams of its kind in the Britain.

In all 14 people have been sentenced for their involvement in a £28 million conspiracy to defraud more than 3,500 timeshare holders.

The affected individuals were eager to exit age-old timeshare contracts and sought out assistance.

A large number were aged between 60 and 80. In excess of 500 of them lost more than £10,000, and a single victim handed over over £80,000.

Those affected were subjected to aggressive presentations lasting up to six hours. They were left out of pocket, possessing worthless fake "rewards" and remained locked into costly holiday ownership agreements they often use.

The Firm Central to the Deception

The business at the core of the fraud was Sell My Timeshare (SMT). They collected clients' cash to support the directors' luxurious way of life of private schools, luxury homes and personal aircraft.

The man at the top of the company, Mark Rowe, was sentenced to a 90-month jail time in January for conspiracy to defraud.

Recently, his partner one of the co-defendants was one of the final three to learn their fate.

She was handed a two-year suspended jail sentence at the London court after confessing to financial crime.

This has been a long time coming and represents a significant success for the victims who came forward, the authorities and the Crown.

How the Investigation Started

I first heard about the firm was in the mid-2016. The position was in the investigations unit of a broadcasting service, creating documentary shows.

A friend noted that his parent had assumed the ownership of a vacation unit in a European resort and, after decades of vacations, had started seeking to exit the agreement.

It is important to recall how common vacation properties had grown with UK travelers in the 1980s and 1990s.

Timeshares enabled individuals to occupy the same accommodation each season, or trade their time slots with fellow investors who had properties in different locations. About 600,000 vacation seekers took up that option.

The first timeshare rush was linked to a lot of accounts about dishonest operators mis-selling properties. They appeared frequently on consumer broadcasts.

The common holiday ownership agreement bound owners for decades.

In that period, those holders who had used their assigned property in the sunshine for 20 or 30 years were advancing in years, and a large proportion were looking to say farewell to their holiday properties.

Several had declining mobility and found it difficult to access their units. Some just felt they'd enjoyed sufficient use from them. And others had deceased, in numerous instances passing on their heirs to assume the agreements - along with their annual payments and service charges.

The Covert Probe Develops

This was the situation the relative had ended up. She looked online for answers and found the company, a firm whose website assured to release her from her agreement.

But, having made a payment and scheduled a consultation with them, her relatives smelled a rat.

Further research revealed many victims saying they had paid money and achieved no result in return. Indeed, they had lost money. Substantial amounts.

The investigative unit commenced probing what was occurring. It quickly became clear that there were questionable operators active in the holiday ownership market.

An attorney had hundreds of individual complaints aiming to litigate against SMT.

Reporters contacted individuals who had engaged the company and they all told the same story. They believed the firm would purchase their timeshare off them but when they went to a consultation (for which they submitted funds initially) they were advised there was no re-sale value.

Rather, they were encouraged - in fact pressured - to spend more money purchasing "the firm's incentive scheme", associated with the organization's holding firm, Monster Travel.

What exactly these were was not exactly clear. They appeared to be a type of exchange medium, offering reduced-price holidays and services and consumer discounts.

And they were seemingly "transferable with additional holders, eventually.

Investing money immediately would produce an eventual payoff that would cover the company's charges and allow the property owner with a gain, released finally from their pesky deal.

An unrealistic promise? Indeed, it was.

A 'Misleading Scheme'

If these accounts were true, this was a large-scale fraud.

It's what is called a "deceptive marketing."

Someone - in this case SMT - "attracts the consumer by advertising a defined offering only to then claim it is unavailable, steering the individual in the direction of another, inferior offering.

That's illegal. Equipped with all the evidence we had collected, we made the case to covertly record one of the firm's consultations.

The process requires commitment, energy, and clear arguments for why this is the sole method to obtain the evidence needed to prove wrongdoing.

Once authorized, our small team organized a meeting with one of the organization's staff in Stratford-Upon-Avon.

Posing as a ordinary individual aiming to get his mum free from her timeshare contract|holiday ownership agreement

Cassandra Morales
Cassandra Morales

A seasoned business consultant and tech enthusiast with over a decade of experience in digital transformation.